Refund Policy

If the client's service has not been delivered within 15 business days after the estimated delivery date, the client can request a refund. If the estimated delivery date has been communicated to the client that it is extended by Optimalize Consulting towards a new estimated delivery date, then the client can request a refund if service has not been delivered after 15 business days of a new estimated delivery date. A refund can also be initiated at Optimalize Consulting's discretion. Client would also need to email the receipt or proof of purchase.

To start a refund, you can contact us at Contact@OptimalizeConsulting.com. If your refund is accepted, we’ll send you an email confirmation. If your refund is approved, your refund will be initiated through Stripe within 6 business days from your refund approval confirmation. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us at Contact@OptimalizeConsulting.com.

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